MSU-Northern Information Technology Services

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Help Desk - 3765

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Help Desk

MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk
Hours of Operation:
   8am-5pm Mon-Fri
Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    HelpDesk@msun.edu

Security Notice

ITS will NEVER ask you to send information about your account like passwords or other sensitive personal information via email.

ITS Tips

Use MSUN's Network Drives

Why use a Network Drive? A computer’s local hard drive is a mechanical device that can fail. Network drives, on the other hand, are "redundant" - this means the have multiple drives and if one fails the data is shifted to a working drive. Network drives are backed-up regularly...

Read more...

Information Technology Services

Did you know...

Did you know that merely by clicking on a link in an email or chat, or opening an attachment, or not having up-to-date software could make it possible for someone to...

» Read all your email or instant messages?
» View your grades or change your course schedule?
» Read or change anything on your computer?
» Read or change anything accessed from your computer?
» Turn on your computer's microphone to listen in on conversations?
» Use your computer for a computer crime for which you may be blamed?

Find out about the risks and how to help keep your computer secure...

How We Can Assist You...

If you need a computer account, have forgotten your password, or have a question about your University desktop computer or the campus phone system, we can help you. The ITS staff can:

assist Northern faculty, staff, and students with accounts on MSUN's computer systems
resolve password or other access problems with MSUN servers
answer questions about supported hardware and software on MSUN desktop and administrative server systems
monitor network and computer system outages
repair University-owned and supported hardware for faculty and staff
answer questions and resolve issues with the campus phone system and voicemail accounts

Security Tip

Combating Mobile Malware
All smartphone users — as well as enterprise IT teams — need to be aware of the severity of mobile malware and take steps to avoid it. Here are some tips that can help.
Tip #9. Watch what you open
Just as you would with your PC, be careful of any emails, attachments, and URLs you open. This is just good Internet practice. Don't open suspicious attachments or follow links to unfamiliar Web sites.

Navigating this Site

Across the top of each page is a yellow navigation bar that gives you access to all the sections of this Web site.

Below the yellow navigation bar are "breadcrumbs" that show you where the page you are viewing is located in the ITS website. You can use the breadcrumb links to navigate back up through the hierarchy of this website.

The Quick Links box at the top of the left hand column of all the pages provides quick access to frequently used pages.

On most pages below the Quick Links box is an In This Section... box that provides links to all the pages in the particular section of the web site you are currently visiting.

If you can't figure out what section the information you are seeking might be in, try the Site Index.