NORTHnav Glossary

NORTHnav uses a few words that may not be obvious during first use. These are the ones you may run into most.

Words you will see when booking

Care Unit

The broad category of appointments. When you book, this appears as the question "What type of appointment would you like to schedule?" After you book, the same answer shows up on your appointment labeled Care Unit.

Service

The specific reason for the appointment, chosen after the Care Unit. In your confirmation email this is labeled as Topic.

Location

Where the appointment happens. For most offices, the location includes the building and room, such as Registrar's Office, Cowan Hall, Room 220. For appointments with faculty, the location is only the building, such as Cowan Hall. Check the top of your confirmation email for the exact room and directions, which faculty members add when setting up their appointment times.

Drop-in

Availability you can use without booking ahead, also known as open office hours. These are listed separately from appointment times.

Success Team

The faculty and staff connected to you, including your advisor and your instructors this term. In the app, this list appears on the My Team tab. Booking with your Success Team means booking with someone already connected to your record.

The same thing by different names