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| Contact
Info: |
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Phone:
265-3765
Hours:
M-F 8am-5pm
email:
itstech@msun.edu
Location:
Cowan Hall 117B
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| 1. |
Windows
doesn't automatically detect the network card.
After
installing your network card, Windows should automatically detect
your NIC when you boot your computer again. If it doesn't, you may
have to install the drivers manually. Your NIC comes with specific
details about how to do this, but here are some general directions.
1 . Go to the Start menu, Settings, Control Panel.
2. Double-click on the Add New Hardware icon.
3. Select Next to begin the installation. Allow Windows
to automatically detect your hardware by answering Yes
and clicking Next. Windows will then try to find your new
hardware - this will probably take a few minutes.
4. If Windows correctly detects your network adapter, select your
adapter from the list of devices (it may be the only one) and
click on Install. Windows will then install and configure
your network adapter.
5. If Windows does not detect your adapter, it will prompt you
to enter a type of hardware. Select Network Adapter, Click
on Next. Click Have Disk... button. Insert the disk
that came with the card. Drivers will probably be located in either
A:\ or a:\win95\ directories.
After
the drivers are installed, Windows will load additional network
software. This will require your operating system CD -or- image
files located in your hard drive.
Make
sure you restart your computer after you install any new hardware.
Windows will probably prompt you to do this when you exit the Control
Panel.
If
Windows doesn't automatically detect your network card, and the
card doesn't work even after a manual installation, the card itself
could be installed incorrectly. Take the case off and try putting
the card in again, making sure that it's pushed all the way into
the slot and doesn't wiggle around. Push the back end of the card
in first, and then the end where the cable gets inserted.
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| 2. |
What
kind of NIC do I have?
The
best way to find this out is to go to the Start menu, Settings,
Control Panel, System. When you get to System click
on the Hardware tab, then the Device Manager tab.
From there click on Network Adapter. You will see 2 names.
One will be called Dial-up Adapter, the other one is the name of
your NIC.
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| 3. |
Windows
detected the NIC, but says that it can't load the necessary software
for the device.
When
this happens, you are usually prompted to locate the drivers for
the NIC.
1 . When prompted, insert the disk that came packaged with the
NIC.
2. Type a:\ or a:\win95 into the dialog box as the path name.
3. Windows will continue installing the necessary software and
restart your computer
4. If your adapter didn't come with a disk, or the drivers that
you have are outdated, you can usually find updated software or
directions on the web site of the NIC manufacturer. Use floppy
disks to download them from any computer with Internet access
and transfer them to your own computer.
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| 4. |
Windows
is asking you to choose a computer name and workgroup -OR- Windows
says that my computer name is already in use on the network.
1.
Go to the Network Settings (Start menu, Settings,
Control Panel, double-click on Network icon).
2.
Click on the second tab at the top, labeled Identification.
3.
Make sure you have a unique name (such as your login-id) in the
Computer Name box and resnet as your workgroup.
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| 5.
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How
to tell if there is a problem with your cable or jack.
If
you have gone through the steps and determined that your NIC is
installed correctly and your settings are right, but the ResNet
connection still isn't working, then there could be a problem with
your cable or your jack. Here are some things to check:
1
. Are you sure that you're using a Category 5 RJ45 Ethernet cable?
(Please note: A phone cord WILL NOT work!)
2.
If you have a roommate or friend whose ResNet is working, try borrowing
their cable and using it with your computer. If it works with their
cable, yours needs to be replaced.
3.
Make sure you are plugged into the jack that you were assigned to.
If you aren't sure, try plugging your cable into the other jack
in your room to see if that one works.
4.
Look at the back of your computer, where the cable attaches to the
back of your network adapter. There should be at least one, and
probably two, lights on the back of your network card. (if there
aren't any lights lit up, then your card probably isn't installed
correctly.)
In
general, if at least one light is flashing, your jack is working
and your card is receiving information. If all the lights are solid,
then your card isn't receiving any information and there could be
a problem with your jack. However, this isn't always true for all
brands of NICs. If in doubt, call the ResNet desk at x6-8555, and
we'll send someone out to check your jack.
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| 6.
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I've
done everything, but it's just not working!
This
happens from time to time. Here are a few solutions to try before
you call the Helpdesk.
1 . Try shutting down your computer, turning it off, then turning
it on again.
2. Make sure you have only the necessary components in your network
configuration box. Extra things like an AOL adapter or Dial-Up
Adapter may conflict with your ResNet settings. You may have to
remove them.
3. Do you have any device conflicts? Check this by going to:
Start menu, Settings,
Control Panels, System, Hardware Tab, Device Manager.
Warning:
Altering anything in this area has the potential to severely damage
your computer and jeopardize data on your hard drive. Make sure
you know what you are doing before altering anything in these areas.
If
you see any exclamation icons, red "X" icons or question
marks, you'll have to resolve the conflict. The Windows Network
Troubleshooter gives some suggestions, but you'll probably want
to call an experienced friend or the Helpdesk (3765) to help you
solve the problem.
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If you cannot
solve the problem on your own after trying these steps, please call the
Helpdesk for assistance at 3765 or email itstech@msun.edu.
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