MSUN ITS: Voice Services - Requesting Service

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Voice Services:
Requesting Service
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In this section:
  Voice Services
  Voice Mail Instructions
  Requesting a New Phone
  How to Identify Your Phone
>Requesting Phone Service
  Dialing

When contacting ITS with a request for service related to MSU-Northern telephones, a user can reduce the amount of time needed for ITS to get on-site, by providing some basic information about their set.

Information that is helpful:

Type of telephone - Analog or digital, preferably even the specific set type, 2500, 2008, 2616, etc. Please see How to Identify Your Telephone.

Where the telephone is located. Building and room number.

A concise description of the problem.
Instead of:
My phone don’t work!
The preferred would be:
When I pick up my receiver I hear a sound like a key is being pressed and I cannot make any calls from my set. I first noticed the problem after I spilled my coffee on the keypad.

The responsible person or persons for the set, in case charges are incurred.

Email ITS Voice Services: its-telecom@msun.edu

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ITS@
MSU-Northern
P.O. Box 7751
Havre, MT 59501

Last Update: 28-Dec-2007
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