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MSU-Northern
offers a number of supported software titles available for faculty, staff
and lab computer usage. The table below lists software titles, installation
status, and support levels.
Although
this is not an exhaustive list of titles available, it was derived from
faculty & staff surveys. We recognize that there are other products
available on campus. Based on our findings however, we have chosen products
that have a high usage and support expectation. If your department has
purchased software and it is not listed, please contact the ITS Department.
| Software
Title |
Installation
Status |
ITS
Support Level |
| Adobe
Acrobat 5.0 |
Optional |
2 |
| Adobe
Acrobat Reader |
Standard |
1
|
| Adobe
Illustrator |
Optional |
2 |
| Adobe
PageMaker |
Optional |
2 |
| Adobe
Photoshop |
Optional |
2 |
| AppleWorks |
Optional |
2 |
| Dreamweaver
* |
Optional |
2 |
| FileMaker
Pro |
Optional |
3 |
| Mac
OS 10.2 * |
Standard |
1 |
| Mathematica |
Optional |
3 |
| Microsoft
Access 2000 |
Standard |
1 |
| Microsoft
Excel 2000 |
Standard |
1 |
| Microsoft
Front Page 2000 |
Standard |
1 |
| Microsoft
Internet Explorer 5.5 |
Standard |
1 |
| Microsoft
Outlook 2000 |
Standard |
1 |
| Microsoft
Office XP |
Optional |
3 |
| Microsoft
Outlook Express 2000 |
Optional |
1 |
| Microsoft
PowerPoint 2000 |
Standard |
1 |
| Microsoft
Project 2000 |
Optional |
1 |
| Microsoft
Word 2000 |
Standard |
1 |
| Minitab |
Optional |
2 |
| Netscape
6.5 |
Optional |
2 |
| QuarkXPress
* |
Optional |
1 |
| QuickTime |
Standard |
2 |
| RealPlayer |
Standard |
2 |
| Windows
95 |
Standard |
4 |
| Windows
98 |
Optional |
3 |
| Windows
NT |
Optional |
3 |
| Windows
2000 |
Standard |
1 |
| Windows
XP |
Not
Supported |
5 |
| WinZip |
Standard |
1 |
*Special
note on platform-specific titles
These titles are available for installation for the Macintosh platform,
however they are available for a charge for PC installations.
Installation
Status
Standard
- In order to acquire software at the best prices, ensure we are
in compliance with software licensing requirements, and provide standard
software tools across the university, Information Technology Services
provides software through our campus license agreements, funded by ITS
for all new computer acquisitions.
Optional
- Some software titles are optional, typically discipline-specific
software. Although they are supported to some degree by ITS, they are
not included in the standard desktop installation. These titles are
not covered within the ITS budget and is not part of the campus site
license, and may be purchased by the individual department. To do so,
visit www.msun.edu/its/purchase form
Not
Supported - Occasionally, software manufactures discontinue support
for various software as a result updates, technical support and even
compatibility with newer software is not available. When this occurs
ITS is unable to maintain adequate support. Also new software becomes
available faster than support can keep up. By limiting what we can support
well and maintain service levels we provide that support, where we cannot
support newer software we list that as non-supported. If software is
required that cannot be supported by ITS, arrangements can be made for
exceptions as long as the stability of the network is not at risk.
Take-home
Availability - Consistent with home-use clauses in licensing agreements,
we are able to provide our faculty and employed staff, who chooses to
use MSU-N software on their home computers with software and installation
instructions. However, due to the number of potential variables in hardware
and software configurations on non-MSU-N owned equipment, we can neither
guarantee that the software we make available for home use will function
properly on home computers nor can we guarantee that the installation
of that software will not cause problems with existing installations.
Specialized
Software (Academic or Discipline-Specific Software)
We understand that departments across the campus have varied academic
needs, and many require software specific to their discipline. You may
make those purchases directly from the software developer, but we require
prior notice and copies of all purchase orders and license agreements
for maintaining software compatibility with our network and accountability
(one-stop checkpoint) for the campus. We will be happy to discuss your
needs with you; in some cases, we may get a better price for software.
ITS
Hardware and Software Support Levels
| Service
Level |
Support |
| 1 |
ITS
will install and configure the hardware or software, and will troubleshoot
problems as needed to restore the resource to full working order.
Full Help Desk support is available to answer questions about this
product. |
| 2 |
ITS
will install and configure the hardware or software, and will troubleshoot
problems as needed to restore the resource to full working order.
The Help Desk may not be able to answer ALL questions about this product,
but questions and problems may be referred out to local experts or
the product's technical support. |
| 3 |
ITS
will install and configure the hardware or software. If the product
disables the resource, ITS will return the resource to full working
order. All other questions and problems must be referred to the product's
technical support. Legacy and non-compliant products are not supported. |
| 4 |
ITS
will not touch the application unless it is conflicting with the standard
software, operating system or network resources. ITS will not re-install
the application. |
| 5 |
If
ITS sees the application on the machine and has determined that it
conflicts with the standard software, the operating system or network
resources, ITS will either remove the software or take the resource
off the network. |
Hardware
& Software Standards page
Software Titles, Installation Status and ITS Support levels
Minimum Workstation Configurations
Supported Hardware & Replacement Cycle
FAQ
Return
to Policies page
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