Did You Know?

You can reset your NetID password if you've forgotten it by going to the Password Reset Portal.

MSU-Northern students, faculty and staff can use the Help Desk ticketing system for MSUN related information technology support requests such as: password resets, access to MSUN IT services, computer and printer problems, account management, network connectivity, email issues, and campus phones and voicemail support.

Before you submit a ticket or call,

 

Enter, view, and update your tickets using the Help Desk website at http://helpdesk.msun.edu. The self-service website allows you to view information about the work being done on your requests, as well as create new tickets.

You can also contact the Information Technology Services Help Desk via email (helpdesk@msun.edu), phone (406.265.3765), or by visiting Cowan Hall 117B.

    1. Go to http://helpdesk.msun.edu and sign in with your NetID and password.
    2. Once you've successfully logged in, you will see the ticket entry form at the bottom of the screen: 
      Screen clipping - Help Desk ticket entry form
    3. Enter a descriptive  summary of your problem in the Summary field. Use wording that states what the specific problem is and what you are seeing.  For example, "Issues logging into Email" is a better summary than "Help!" or "Ticket request".  This helps us route, sort out, and quickly locate tickets.
    4. In the
Description
    section of the web form, put all the details that are relevant to the problem. Anything you may know that is pertinent will help our team find a solution quicker for you. Try to include as much of the following information as possible:
    1. The ID or make and model of the equipment. Computers should have a white label on the top or front of the tower that has a building and room number and a five digit number. Example: CH117—12345. If it's a printer or other piece of equipment, the make and model is usually easy to find. Example: HP LaserJet 4200n
    2. The building and room where the equipment is located.
    3. Your phone number.
    4. Detailed information about the problem or request.
  1. Select your Department from the drop down list.
  2. Click the Submit Request button.
  1. Go to http://helpdesk.msun.edu and sign in with your NetID and password.
  2. Once you've successfully logged in, you will see your active tickets listed above the the ticket entry form at the bottom of the screen: 
    Screen clipping - list of tickets a users has
  3. Click on the ticket you would like to view or update.  The ticket details are displayed at the top, and below that the comment section lists all the activity from oldest to newest.
  4. To add information to the ticket click in the Add comment field and enter your information.  
  5. You can optionally add documents or images by clicking the Choose file button.

You can close a ticket by clicking on Close Request on the right side of the screen.

Also on the tight side of the screen, all of your open tickets are listed - you can view any of them by clicking on one.

 Remember to log out  when you are done by clicking sign out in the top right corner of the screen.