The FAQs here are designed to assist you in working on your coursework virtually via the Brightspace platform. Please reach out with any questions you have!
Brightspace Support Staff
Frequently Asked Questions
MSU-Northern uses an online learning platform called "Brightspace" for online-only and face-to-face courses. Brightspace allows students to communicate with their instructors and classmates, view course content, complete homework assignments and quizzes, and check their grades. Brightspace can be accessed from a web browser on most internet-enabled devices, including laptops, Chromebooks, tablets, and smartphones.
Consult the "Need help logging in?" video on msunonline.org. If you still need help, contact the Brightspace support staff at the contact info above.
This video shows you how to set up email forwarding and email and text notifications so that you don’t miss important course communications. If you still need help, contact the Brightspace support staff.
Brightspace does have an app called “Pulse” — however, it has limited functionality. If you need to use your phone or tablet to access Brightspace, we recommend simply accessing the Brightspace site itself on your phone (msunonline.org). The site is mobile friendly and provides a much better overview than the app. You can bookmark the site on your phone or tablet for quick access.
The best way to contact your instructor is through the Brightspace Classlist. Go to the “Classroom” tab, click “Classlist.” Click the little down arrow by your instructor’s name and then “Send Email.” Additionally, this video shows you how to use the Email tool. The instructor may have additional contact information outlined in their syllabus or in the Brightspace Announcements section.
You should plan to spend 2 to 3 hours per week for each course credit. For instance, for a 3-credit class, you should plan to spend an average of 6 to 9 hours per week academically engaged in that class.
First, review the syllabus, the Brightspace Announcements, and the assignment instructions. If you still need clarification, contact your instructor by sending them an email through the Brightspace Classlist (see “How do I contact my instructor?” above). If emailing back and forth is not getting the question answered, ask them if live chat through Brightspace or a phone call is possible. If you still have questions, contact MSUN’s Brightspace support staff.
Some instructors set up their quizzes to disable student emails while the quiz is in progress. If you have a quiz that you’ve started but haven’t finished yet, this may be preventing you from getting into the Email tool. You’ll need to return to the quiz, finish it, and click “Submit Quiz.”
Contact your instructor and explain the situation. They may be willing to extend the due date for you, for partial or full credit.
Consult with your instructor. You might be able to compose a paper on your smartphone with a mobile-friendly word processing app like Google Docs or Microsoft Word. Or, if the instructor will allow it, you might be able to compose it by hand and submit a photo from your phone.
iPhones have a built-in document scanner app in the Notes tool (directions here) and Android phones have a number of free document scanner apps that you can download (directions here). Scanner apps turn your phone's camera into a scanner by converting photos into PDF documents.