Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk
Hours of Operation:
   8am-5pm Mon-Fri
Walk-in Support:
   Cowan Hall 117B Telephone Support:
E-Mail Support:
Phone Problems?
If your telephone is not functioning properly, please call 3765 to report the problem. Have this information handy when making the call...

Last Updated: 29-Sep-2014
Information Technology Services
Information Technology Services: Voice Services

ITS Voice Services provides telephone and related services to the MSU-Northern campus. These services include telephones and accessories, the main campus telephone switching system, and an interface to the worldwide public switched telephone network.

MSU-Northern Phone System
The MSU-Northern PBX (Private Branch Exchange) is equipped with many features, including:

  • CallPilot Voice mail,
  • Conference calling,
  • Call forwarding,
  • Call transfer,
  • Speed calling,
    And many others.

Long Distance Calling
All long distance calls are billed to the department. Business Services issues an itemized statement of all long distance calls for each authorization code every month.

The University telephone system supports the business and academic calls of University faculty and staff. Individuals should review their monthly long distance statement to identify personal calls. The cost of personal calls must be reimbursed to Business Services.

The University does not permit calls to the 900 area code or to the 976 exchange.

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