All Portal email is scanned for viruses and spam. The default setting is to send each account a quarantine report daily which will allow users to release email that may have been incorrectly flagged as spam. While email is in quarantine, it will not count towards your email quota.
Previously, spam was filtered into a "junk" folder and many users set up additional spam filters to deal with what got through. You may never have even seen those emails if you didn't look in that folder. The downside of that system was that those emails counted towards your quota, and people often lost valid emails that were incorrectly flagged as spam. So, you're getting just as much spam as ever...it's just coming to you in a more noticeable way. As mentioned above, if you don't want daily quarantine reports, you can customize your individual settings.
You can change your individual settings, quarantine reporting options or set a whitelist by going to
- Use your portal email address and password to login (firstname.lastname@example.org)
- Click on the word Settings
- Under Email Filtering select the Quarantine Reporting Options
- Check Override my domain defaults
- Change it to a different amount or uncheck Generate Reports
If email is not moved out of quarantine within 7 days, it will be automatically deleted. Keep in mind that this may result in valid emails getting deleted, so it's a good idea to look at the Quarantine Report periodically.