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 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk
Hours of Operation:
   8am-5pm Mon-Fri
Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    HelpdDesk@msun.edu

Last Updated: 29-Oct-2013
Information Technology Services
Information Technology Services: Student Accounts

Student E-Mail

As a registered student, you are provided a free e-mail account shortly after registering, This is your official e-mail account for ALL University related matters. You can access your e-mail here.

In most instances, your User Name is determined by taking your first name (according to what the campus registrar’s office has on file) and your entire last name with no spaces, dashes, apostrophes, or quotation marks. For example:

The User Name for Robert Benjamin Ba’zooka, Jr. is: Robert.Bazooka

You can find your User Name by logging on to MyInfo (aka Banner Web), clicking on Enter Secure Area, and entering your student ID and PIN. If you don't know your MyInfo PIN, contact the Registrar's office.
     -OR-
You can bring your student ID to the ITS Help Desk in Cowan Hall 117B and we can find out what your User Name is for you.

For NEW students, your password the very first time you log-in is your birth date, in this format: MMDDYY For example:

The starting password for someone born on January 3, 1989 is: 010389
The starting password for someone born on December 14,1991 is: 121491

You will be required to change your password the first time you logon.

Read more about constructing passwords.

Network Access (Logging onto Lab Computers)

Your User Name for accessing MSU-Northern’s network the lab machines on campus is the same as your email User Name (see above).

Your password the very first time you log-in is your birth date, in this format: DD-MMM-YY
For example:

The starting password for someone born on January 3, 1989 is: 03-JAN-89
The starting password for someone born on December 14, 1991 is: 14-DEC-91

You will be required to change your password the first time you logon.

Your Northern network access password must meet the following complexity requirements:

  • Must be a minimum of 8 characters in length
  • Must contain characters from three of the following four categories:
    • Uppercase characters (A through Z)
    • Lowercase characters (a through z)
    • Digits (0 through 9)
    • Non-alphanumeric characters:
      !@#$%^&*()_+|~-=\`{}[]:";'<>?,./

Read more about constructing passwords.

Always remember to LOG OFF the computer to protect your information!

MyInfo (Banner Web)

If you need to have your Banner PIN reset, please go to the Registrar's Office or the ITS Help Desk and tell them "I need my Banner PIN reset". Remember to bring your student ID!

Always remember to LOG OFF MyInfo by clicking EXIT in the upper right hand corner and close your browser to protect your information!

Desire2Learn

Your Username and Password will be identical to your network Username and Password (see above).

Please note: Desire2Learn accounts are sometimes not available until a few days after registering for a class.

Always remember to LOG OFF the Desire2Learn system (the logoff button in the upper right corner of the screen on the navigation bar) and close your browser to protect your information!

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Did You Know?
You can reset most of your own passwords if you've forgotten them.

You will need your MyInfo ID (aka Banner ID) & PIN when you go to this password change page at MSU-Bozeman.

Please note: your SSN will NOT work as your ID on the password change page!
Resetting Passwords
Check out this page for information on how to change passwords on your various accounts.
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