MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    itstech
 Security Notice
ITS will NEVER ask you to send information about your account like passwords or other sensitive personal information via email.
 ITS Tips
Use MSUN's Network Drives

Why use a Network Drive? A computer’s local hard drive is a mechanical device that can fail. Network drives, on the other hand, are "redundant" - this means the have multiple drives and if one fails the data is shifted to a working drive. Network drives are backed-up regularly...

Read more...
Information Technology Services
Information Technology Services

Did you know...

Did you know that merely by clicking on a link in an email or chat, or opening an attachment, or not having up-to-date software could make it possible for someone to...

» Read all your email or instant messages?
» View your grades or change your course schedule?
» Read or change anything on your computer?
» Read or change anything accessed from your computer?
» Turn on your computer's microphone to listen in on conversations?
» Use your computer for a computer crime for which you may be blamed?

Find out about the risks and how to help keep your computer secure...

How We Can Assist You...

If you need a computer account, have forgotten your password, or have a question about your University desktop computer or the campus phone system, we can help you. The ITS staff can:

  • assist Northern faculty, staff, and students with accounts on MSUN's computer systems
  • resolve password or other access problems with MSUN servers
  • answer questions about supported hardware and software on MSUN desktop and administrative server systems
  • monitor network and computer system outages
  • repair University-owned and supported hardware for faculty and staff
  • answer questions and resolve issues with the campus phone system and voicemail accounts
  • the Media & Reprographics Center can do high-speed, color and oversized copying, comb binding, laminating, layout and design, and facilitates METNET (Montana Educational Telecommunications NETwork) Interactive Video System.
 
February 2012: Security Tip
Combatting Mobile Malware
All smartphone users — as well as enterprise IT teams — need to be aware of the severity of mobile malware and take steps to avoid it. Here are some tips that can help.
Tip #1. Do some research

Research and test any apps in the market before downloading to your smartphone and always read reviews on the app before installing. Make sure you aren't getting an application that can expose your data. Always look at feedback from other users of applications that you are downloading, as they often comment on suspicious and malicious applications.
Android can be particularly vulnerable due to its popularity and the open ecosystem; you can get applications from diverse repositories. iOS follows a "walled garden" mentality, providing additional oversight into the applications that can be installed.
Navigating this Site
Across the top of each page is a yellow navigation bar that gives you access to all the sections of this Web site.

Below the yellow navigation bar are "breadcrumbs" that show you where the page you are viewing is located in the ITS website. You can use the breadcrumb links to navigate back up through the hierarchy of this website.

The Quick Links box at the top of the left hand column of all the pages provides quick access to frequently used pages.

On most pages below the Quick Links box is an In This Section... box that provides links to all the pages in the particular section of the web site you are currently visiting.

If you can't figure out what section the information you are seeking might be in, try the Site Index.

Yahoo! Technology News
Fri, 03 Feb 2012 22:04:57 GMT
Hackers intercept FBI, Scotland Yard call (AP)

This two picture combo shows, above: the Federal Bureau of Investigation (FBI) headquarters in Washington Friday, Feb. 3, 2012, and below, New Scotland Yard, the headquarters of the London Metropolitan Police, also Friday Feb. 3, 2012. Hackers claim to have intercepted and leaked a sensitive conference call between cyber crime investigators at the FBI and Scotland Yard. The hacker group Anonymous has released a roughly 15-minute-long recording of what appears to be a Jan. 17 conference call devoted to tracking and prosecuting members of the loose-knit hacking group. (AP Photo/Manuel Balce Ceneta, Alastair Grant)AP - Trading jokes and swapping leads, investigators from the FBI and Scotland Yard spent the conference call strategizing about how to bring down the hacking collective known as Anonymous, responsible for a string of embarrassing attacks across the Internet.


Fri, 03 Feb 2012 16:53:15 GMT
EU probes new Google privacy policy (AP)
AP - The European Union's data protection authorities have asked Google to delay the rollout of its new privacy policy until they have verified that it doesn't break the bloc's data protection laws.
Fri, 03 Feb 2012 23:30:39 GMT
HP awards new CEO Whitman with $16.5M pay package (AP)
AP - Hewlett-Packard Co. ushered in Meg Whitman as its CEO with a $16.5 million compensation package that hinges on the one-time politician's ability to lift the stumbling technology company's stock price during the next two years.
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