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MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk
Hours of Operation:
   8am-5pm Mon-Fri
Walk-in Support:
   Cowan Hall 117B Telephone Support:
E-Mail Support:

Last Updated: 29-Oct-2013
Information Technology Services
Information Technology Services

Voice Services

ITS Voice Services provides telephone and related services to the MSU-Northern campus.


The MSU-Northern Residential Network (ResNet) is a campus network that provides cable TV, telephone services and delivers high speed dedicated Internet access for students living in the Residence Halls.
ResNet Acceptable Use Policy


ITS provides computer account-related support for the MSU-Northern community.

Student Labs

ITS provides support to 270 computers 14 student labs in 6 buildings.

Spam Filtering

Faculty & Staff Outlook


Virtual Private Network (VPN) service providing secure access to campus services from off campus.


Wireless access is available in the SUB, Library and parts of Cowan Hall.

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Things You Should Ask Yourself Before Calling the Help Desk:
• When did I first notice the problem?
• Did I make any changes to my computer (i.e. install new software or hardware) before this problem occurred?
• What exactly was I doing when the problem occurred?
• What was the exact error message?
• Does rebooting the computer solve the problem?
• Did I check for viruses?
Cell Phone Tip
Verizon Wireless customers should regularly (monthly) update their Preferred Roaming List (PRL) on their cell phones. You can do this by following these steps:
1. Dial *228 and then press SEND (call is airtime free and may take up to 2 minutes).
2. When prompted, press 2 for the option to update the PRL.
3. Once completed, a confirmation message will appear to inform you that your phone has been re-programmed with the new PRL.
4. Press End to terminate the call.
5. Power cycle your phone to complete the update.
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