MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    itstech
Phone Problems?
If your telephone is not functioning properly, please call 3765 to report the problem. Have this information handy when making the call...

Last Updated: 19-Jun-2009
Information Technology Services
Information Technology Services: Voice Mail Reference
Using Voice Mail

Your mailbox number is the last four (4) digits of your telephone number followed by #.

Voice Mail Primer
    Logging On
    Recording Greetings
    Changing Your Password
    Personal Verification
    Playing Your Messages
    The Help Service

Advanced Voice Mail Options
    Replying to Messages
    Express Messaging
    Creating/Editing Messages
    Forwarding Messages
    Name Dialing
    Message Options

Help Sources

Voice Prompts
On your telephone, CallPilot guides you with voice prompts at each step. The prompts tell you what to do next, or what options are available, so you don’t have to remember every step. You can interrupt a prompt by pressing the key for the next step.

Context-Sensitive Help
On your telephone, you can press * for Help at any time while you are logged into your mailbox. You will hear the options that are available for your next step.

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Return to Voice Services

 
Quick Key Reference
1 Skip Back in
  Message

2 Play Message

3 Skip Forward in
 Message

4 Previous Message

5 Record

6 Next Message

7 Play Messages

8 Mailbox Commands

9 Call Sender

# Stop/Enter/Skip

* Help
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