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Last Updated: 19-Jun-2009
Information Technology Services
Information Technology Services: Voice Mail Reference
Replying to Messages

When another CallPilot user sends you a message, you can use the Call Sender command to automatically place a call to the sender. With the Reply command you can record and send a reply to the sender. If the message was sent to you and to other people, you can record a reply and send a reply to all the other recipients of the message (if they are known to voice messaging system) as well as to the originator.

Call Sender
  1. After listening to a message, you may want to speak immediately with the person who left the message. If the message is from a number that is part of our CallPilot system, that number can be automatically dialed for you by using the Call Sender feature.

    1. After hearing the message, press 9. "Calling (senders extension number or name)."
       
    2. Talk to the sender or leave a message and then hang up when you are finished.
To reply to the sender of a message:
  1. After hearing the message, press 71. "Reply to (sender's mailbox number or name) To begin recording, press 5. to end recording, press #."
     
  2. When you are ready to record press 5. Wait for the tone then speak.
     
  3. When you have finished speaking, press #. "Recording stopped."
     
  4. If you would like to add options at his point:
     
    1. Press 70 then,
    • To add the Urgent option, press 1.
      To cancel an Urgent option for a message, press 70, then 1 again.
       
    • To mark a message Private, press 4.
      To cancel a Private option for a message, press 70, then 4 again.
      NOTE: When you send a message marked Private, recipients in your organization cannot forward it or attach it to another message.
       
  5. If you would like to add attachments at this point:
     
    1. Press 70, then 7 for Add Attachment.
       
    2. Enter the number of the message you want to attach to your unsent message, then press #.
       
  6. To send the message press 79. "Message sent."
To reply to the sender and all recipients:
  1. After hearing the message press 74. "Reply all. To (first name on list). To begin recording, press 5. To end recording, press #."
     
  2. If you want to hear the list of people who sill receive your reply, press 72. "(Description of message, including all mailbox numbers or names.)"
     
  3. When you are ready to record your reply, press 5. Wait for the tone, then start to speak.
     
  4. When you have finished speaking, press #.
     
  5. If you would like to add Options or Attachments, see steps 4 and 5 in the section above.
     
  6. To send the message, press 79.

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Return to Voice Mail Reference

 
Quick Key Reference
1 Skip Back in
  Message

2 Play Message

3 Skip Forward in
 Message

4 Previous Message

5 Record

6 Next Message

7 Play Messages

8 Mailbox Commands

9 Call Sender

# Stop/Enter/Skip

* Help

83 Log Off




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