MSU-Northern ITS: Voice Services - Voice Mail Reference

Information Technology Services: Voice Mail Reference

Replying to Messages

When another CallPilot user sends you a message, you can use the Call Sender command to automatically place a call to the sender. With the Reply command you can record and send a reply to the sender. If the message was sent to you and to other people, you can record a reply and send a reply to all the other recipients of the message (if they are known to voice messaging system) as well as to the originator.

Call Sender

After listening to a message, you may want to speak immediately with the person who left the message. If the message is from a number that is part of our CallPilot system, that number can be automatically dialed for you by using the Call Sender feature.
1. After hearing the message, press . "Calling (senders extension number or name)."
2. Talk to the sender or leave a message and then hang up when you are finished.

To reply to the sender of a message:

After hearing the message, press . "Reply to (sender's mailbox number or name) To begin recording, press 5. to end recording, press #."
When you are ready to record press . Wait for the tone then speak.
When you have finished speaking, press . "Recording stopped."
If you would like to add options at his point:
1. Press then,

To add the Urgent option, press .
To cancel an Urgent option for a message, press , then again.
To mark a message Private, press .
To cancel a Private option for a message, press , then again.
NOTE: When you send a message marked Private, recipients in your organization cannot forward it or attach it to another message.

If you would like to add attachments at this point:
1. Press , then for Add Attachment.
2. Enter the number of the message you want to attach to your unsent message, then press .
To send the message press . "Message sent."

To reply to the sender and all recipients:

After hearing the message press . "Reply all. To (first name on list). To begin recording, press 5. To end recording, press #."
If you want to hear the list of people who sill receive your reply, press . "(Description of message, including all mailbox numbers or names.)"
When you are ready to record your reply, press . Wait for the tone, then start to speak.
When you have finished speaking, press .
If you would like to add Options or Attachments, see steps 4 and 5 in the section above.
To send the message, press .

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Quick Links Help Desk - 3765 ITS Home IT Security Services Information About... Site Index In this section... ITS Services Voice Services Service & New Phones Voice Mail Reference Logging On Recorded Greetings Changing Your Password Personal Verification Playing Your Messages The Help Services Replying to Messages Express Messaging Creating/Editing Messages Forwarding Messages Name Dialing Message Options Dialing from On Campus Help Desk MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services! Information Technology Services Help Desk Walk-in Support: Cowan Hall 117B Telephone Support: 265-3765 E-Mail Support: itstech Phone Problems? If your telephone is not functioning properly, please call 3765 to report the problem. Have this information handy when making the call... Last Updated: 19-Jun-2009
	Information Technology Services: Voice Mail Reference Replying to Messages When another CallPilot user sends you a message, you can use the Call Sender command to automatically place a call to the sender. With the Reply command you can record and send a reply to the sender. If the message was sent to you and to other people, you can record a reply and send a reply to all the other recipients of the message (if they are known to voice messaging system) as well as to the originator. Call Sender After listening to a message, you may want to speak immediately with the person who left the message. If the message is from a number that is part of our CallPilot system, that number can be automatically dialed for you by using the Call Sender feature. After hearing the message, press . "Calling (senders extension number or name)." Talk to the sender or leave a message and then hang up when you are finished. To reply to the sender of a message: After hearing the message, press . "Reply to (sender's mailbox number or name) To begin recording, press 5. to end recording, press #." When you are ready to record press . Wait for the tone then speak. When you have finished speaking, press . "Recording stopped." If you would like to add options at his point: Press then, To add the Urgent option, press . To cancel an Urgent option for a message, press , then again. To mark a message Private, press . To cancel a Private option for a message, press , then again. NOTE: When you send a message marked Private, recipients in your organization cannot forward it or attach it to another message. If you would like to add attachments at this point: Press , then for Add Attachment. Enter the number of the message you want to attach to your unsent message, then press . To send the message press . "Message sent." To reply to the sender and all recipients: After hearing the message press . "Reply all. To (first name on list). To begin recording, press 5. To end recording, press #." If you want to hear the list of people who sill receive your reply, press . "(Description of message, including all mailbox numbers or names.)" When you are ready to record your reply, press . Wait for the tone, then start to speak. When you have finished speaking, press . If you would like to add Options or Attachments, see steps 4 and 5 in the section above. To send the message, press . Top of page Return to Voice Mail Reference		Quick Key Reference Skip Back in Message Play Message Skip Forward in Message Previous Message Record Next Message Play Messages Mailbox Commands Call Sender Stop/Enter/Skip Help Log Off