MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk
Hours of Operation:
   8am-5pm Mon-Fri
Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    HelpdDesk@msun.edu
Phone Problems?
If your telephone is not functioning properly, please call 3765 to report the problem. Have this information handy when making the call...

Last Updated: 19-Jun-2009
Information Technology Services
Information Technology Services: Voice Mail Reference
Name Dialing

Name Dialing lets you call a person by spelling out the person's name using the telephone keypad (by pressing the key on which you find the required letter). Name Dialing is especially useful because it lets you place calls without knowing the telephone numbers, and without assistance from an attendant. You can also use Name Dialing when Composing messages and Express Messaging.

  1. While logged into CallPilot, press 0.
     
  2. Enter the Name Dialing access number 11.
     
  3. Spell the last name followed by the first name. For example, to reach Zack Smith dial:
    smithzack 764849225
     
  4. If you have entered the complete name, or you don't know the complete name, press #. If there are five or fewer names, the names are announced and a number is given to identify each name. To choose one of these persons, enter the corresponding number. If more than five matches are found, the system prompts you for the name again.

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Quick Key Reference
1 Skip Back in
  Message

2 Play Message

3 Skip Forward in
 Message

4 Previous Message

5 Record

6 Next Message

7 Play Messages

8 Mailbox Commands

9 Call Sender

# Stop/Enter/Skip

* Help

83 Log Off




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