MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    itstech
Phone Problems?
If your telephone is not functioning properly, please call 3765 to report the problem. Have this information handy when making the call...

Last Updated: 19-Jun-2009
Information Technology Services
Information Technology Services: Voice Mail Reference
Express Messaging

Express Messaging lets you send a message without having to log onto your mailbox, compose and then send the message.

  1. Dial the Express Messaging access number
    3547. "Express Messaging. To mailbox?"
     
  2. Enter the mailbox number of the person for whom you want to leave a message followed by #. "(Name or mailbox number) Please leave a message after the tone."
    Note: if you don't know a person's number, you can use Name Dialing.
     
  3. Leave your message after the prompt. Hang up when finished.
Transferring a Caller to Express Messaging
  1. Begin the call transfer and call the Express Messaging access number. "Express Messaging. To mailbox?"
     
  2. Enter the mailbox number of the person for whom the caller wants to leave a message, followed by #. (This step is necessary if the caller does not have a touch tone phone)
     
  3. Complete the call transfer as quickly as possible so that the caller can hear the prompt and record a message.

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Quick Key Reference
1 Skip Back in
  Message

2 Play Message

3 Skip Forward in
 Message

4 Previous Message

5 Record

6 Next Message

7 Play Messages

8 Mailbox Commands

9 Call Sender

# Stop/Enter/Skip

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83 Log Off




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