MSU-Northern ITS: Services

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Quick Links Help Desk - 3765 ITS Home IT Security Services Information About... Site Index In this section... Services Voice Media & Reprographics ResNet Accounts Student Labs Spam Filtering VPN Wireless Help Desk MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services! Information Technology Services Help Desk Walk-in Support: Cowan Hall 117B Telephone Support: 265-3765 E-Mail Support: itstech Last Updated: 19-Jun-2009
	Information Technology Services Voice Services ITS Voice Services provides telephone and related services to the MSU-Northern campus. Media & Reprographics Media & Reprographics provides MSU-Northern students, faculty and staff with variety of copying services, and equipment for classroom instruction, presentations and other university educational endeavors. ResNet The MSU-Northern Residential Network (ResNet) is a campus network that provides cable TV, telephone services and delivers high speed dedicated Internet access for students living in the Residence Halls. Accounts ITS provides computer account-related support for the MSU-Northern community. Access to MyPortal is available to all members of the MSU-Northern community. Student Labs ITS provides support to 270 computers 14 student labs in 6 buildings. Spam Filtering Portal Faculty & Staff Outlook VPN Virtual Private Network (VPN) service providing secure access to campus services from off campus. Wireless Wireless access is available in the SUB, Library and parts of Cowan Hall. Top of page Return to ITS Home		Tips Things You Should Ask Yourself Before Calling the Help Desk: • When did I first notice the problem? • Did I make any changes to my computer (i.e. install new software or hardware) before this problem occurred? • What exactly was I doing when the problem occurred? • What was the exact error message? • Does rebooting the computer solve the problem? • Did I check for viruses? Cell Phone Tip Verizon Wireless customers should regularly (monthly) update their Preferred Roaming List (PRL) on their cell phones. You can do this by following these steps: 1. Dial 228 and then press SEND* (call is airtime free and may take up to 2 minutes). 2. When prompted, press 2 for the option to update the PRL. 3. Once completed, a confirmation message will appear to inform you that your phone has been re-programmed with the new PRL. 4. Press End to terminate the call. 5. Power cycle your phone to complete the update.