MSU-Northern  
 
 Help Desk
MSU-Northern students, faculty and staff - Use the ITS Help Desk as the first point of contact for your technology problems, questions & services!

Information Technology Services Help Desk
Walk-in Support:
   Cowan Hall 117B Telephone Support:
    265-3765
E-Mail Support:
    itstech

Last Updated: 04-Nov-2013
Inside Information Technology Services
Information Technology Services: Staff

ALL MSU-Northern requests for assistance and trouble reports should be directed to the Help Desk:

      phone 3765,
      e-mail itstech or
      stop by Cowan Hall 117B.

 

     
Carlo Dacumos   Chief Information Officer
Michael Woronik   Help Desk Support
Kyle Mielke   Computer/AV Technician
Andy Morris   Instructional Computer Support Services
Gary Garland   Systems Administrator
Marianne Hoppe   Systems, Network & Web Services
Kevin Mielke   Computer, Network, Voice Services
     

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Help Desk Tips
Before you call the Help Desk:

° Write down the error message
° Write down what you were trying to do & what applications you have had open
° Close all applications
° Reboot the machine

If it still doesn't work...

Have this information ready before you call the Help Desk:

° the error message you're getting,
° the type and version of the software you are trying to run AND all other application you had open at the time,
° Were there any recent changes made to the computer? Ex: New programs installed or removed, mouse, keyboard, printer installed
° Is anyone else in your area affected?
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